Shipping and Delivery Policy

General Information

At Modi Beaphar, we are committed to ensuring that your orders are delivered in a timely and efficient manner. This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment of orders placed on our website modibeaphar.com.

Shipping Partners

We have partnered with Shiprocket for handling both Cash on Delivery (COD) and prepaid orders. All shipments will be processed through our designated logistics partners to ensure safe and prompt delivery.

Order Processing & Dispatch

• Orders placed before 2:00 PM IST will be processed and dispatched on the same day (excluding Sundays and public holidays). Orders placed after this cutoff time will be processed on the next working day.
• Once an order is dispatched, customers will receive a tracking link via email and SMS to monitor the shipment status.

Delivery Timelines

• Metro Cities: 3-5 business days
• Tier 2 & 3 Cities: 5-7 business days
• Remote Areas: 7-10 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as natural calamities, strikes, or logistics delays.

Shipping Charges

• All shipping charges will be borne by Modi Beaphar. Customers are not required to pay any additional shipping fees at the time of checkout.

Order Cancellations

• Orders can only be cancelled before they are shipped. Once the order is dispatched, cancellation requests will not be entertained.
• To request a cancellation, please contact our customer support at [insert contact email/phone number] with your order details.

Return & Refund Policy

• We do not accept returns if the product has already been delivered and received by the customer in the best condition.
• If the package is found to be tampered with, damaged, or incorrect upon delivery, customers must raise a complaint within 24 hours of receiving the order by contacting our customer support.
• Refunds (if applicable) will be processed after verification and will be credited within 10-12 business days to the original payment method.

Non-Delivery & Reshipment

• If a package is undelivered due to an incorrect address or recipient unavailability, the order may be cancelled, and no refund will be provided for COD orders.
• In case of repeated failed delivery attempts, the order may be cancelled, and no refund will be provided for COD orders.

Contact Us

For any queries related to shipping and delivery, please contact our support team:

• Working Hours: Monday to Friday, 10:00 AM – 5:00 PM IST

By placing an order on www.modibeaphar.com, you agree to comply with the terms and conditions mentioned in this Shipping and Delivery Policy.